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"NEGOCIAÇÃO DE CRISES:
A Evolução da negociação de crise em reféns/barricada"

Autor: CALL, John A.*
Tradução: Maj. Onivan Elias de Oliveira e Ten. Onierbeth Elias de Oliveira (PMPB)

RESUMO

Ao longo dos últimos vinte e cinco a trinta anos tem havido um crescimento significativo da base de conhecimento em relação à melhor forma de negociar incidentes críticos com refém/barricada. O objetivo do presente artigo é analisar a evolução. Mais especificamente, este artigo analisa as múltiplas formas que um incidente crítico pode ser classificado, analisa os resultados dos bancos de dados dos incidentes com refém/barricada, discute as diferentes técnicas de negociação e analisa os métodos de negociação e, finalmente, explora o impacto de ser levado como vítima ao cativeiro.

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Fonte: CALL, John A. NEGOTIATING CRISES: the evolution of hostage/barricade crisis negotiation. Trad. Onivan Elias de Oliveira e Onierbeth Elias de Oliveira.

Disponível em: http://www.negotiatormagazine.com. Acesso em: 04 abr. 2009.

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